Front Desk Worker- TSA

Company Name:
Front Desk Worker- TSA
Ref No.: 14-00223
Category: Administrative
Company/Department: Togwotee Snowmoblie Adventures
Location: Jackson, Wyoming
Position Type: Seasonal-Full Time
Experience Level: 2 Years
Start Date / End Date: 05/15/2014 to 10/10/2014
Seasonal Recruitment Responsibility (80/20): Central Team (80%)
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as the industry leader in FORTUNE magazine''s "World''s Most Admired Companies, " and as one of America''s Largest Private Companies by both FORTUNE and Forbes magazines. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 255,000 employees serving clients in 22 countries. Learn more .
Our Parks and Destinations group specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.
The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country''s most pristine protected lands and national parks.
We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Some of the national and state parks in which we operate include:
Asilomar Conference Center, California
Denali National Park, Alaska
Glacier Bay, Alaska
Lake Powell Resorts and Marina, Arizona
Zephyr Cove Resort & Marinas, Nevada
Mesa Verde National Park, Colorado
Olympic Peninsula, Washington
Shenandoah National Park, Virginia
Togwotee Mountain Lodge, Wyoming
Position Summary:
Front Desk Workers are the first line of communication for guests and tour directors. The Front Desk is the hub of all communication for the property. Front Desk Workers establish a welcoming atmosphere from the minute a guest arrives at an ARAMARK location. Front Desk Workers are attentive and always willing to answer questions and resolve guest issues, communicate guest needs to other departments, reserve rooms and tour activities on the property management system and welcome groups of up to approximately 80 people at a time. Guest Services Workers should be highly knowledgeable about the property and the surrounding areas. This position requires individuals with a high attention to detail, a strong dedication to customer service and a positive and friendly attitude.
Essential Functions:
Greet all guests upon arrival at the Front Desk
Check guests in and out
Program keys and make key packets
Sell and make reservations for RVs
Handle cash, traveler''s checks and credit cards in a safe and accurate manner
Must be proficient in counting money, providing guests with change whenever needed
When required must provide designated employees with working banks, taking care of all currency needs for the day
Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department
Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
Ensure logs are completed
Run correct occupancy and emergency reports
Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
Maintain positive attitude in high stress situations
Go the extra mile and follow through to ensure guest satisfaction
Must be able to work with diverse populations in a supportive and positive manner
Diplomatically handle guest complaints always be polite and maintain a professional manner
Effectively interpret and disseminate information in group and individual settings
Must have the ability to speak clearly and confidently in front of groups
Must be flexible and willing to work a varied schedule
Learn and use Springer Miller property management system and Microsoft Office programs
Use basic office equipment
Prepare for next day arrivals
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Report to work on time and in complete uniform
Other duties as assignedStatus and Scope:
Reports to Management
Position requires a strong customer service focus, strong communication skillsand a positive attitude
Must be able to work efficiently prepared to help wherever neededQualifications:
Must be fluent in English language both spoken and written
Computer literate in MS Office programs; some experience with property management systems preferred
Previous hospitality experience preferred
Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offeredEquipment Used:
Computer, Fax, Calculator, Printer, POS System, Photocopier
Travel Requirements:Little or No Travel (>10%)
Lifting Requirements:
SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)
Physical Requirements:BENDING OCCASIONAL
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